Last Updated: 18 August 2026

Privacy Policy

ANDS – Canberra

1. Introduction

ANDS – Canberra (“ANDS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

ANDS provides personalised disability support services to people within the Canberra, Australian Capital Territory (ACT) area. Our services are specifically limited to the Canberra service area, and ANDS does not provide disability support services outside Canberra.

This Privacy Policy explains how ANDS collects, uses, stores, protects and discloses personal information when you visit our website, contact us, enquire about our services, or receive services from us.

This Privacy Policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Our Service Area

ANDS – Canberra is a Canberra-based disability support service.

Our disability support services are available within Canberra only.

We do not provide our disability support services outside the Canberra service area. If you contact us from outside Canberra, we may still respond to your enquiry and provide general information, but this does not mean that ANDS is able to provide services at your location.

Our website may be accessible from anywhere in Australia or internationally; however, accessibility of the website does not mean that our disability support services are available outside Canberra.

3. Information We Collect

The type of personal information we collect depends on how you interact with us.

We may collect the following information where reasonably necessary.

3.1 Personal and Contact Information

This may include:

  • Full name.
  • Preferred name.
  • Date of birth or age, where required.
  • Residential address.
  • Service location.
  • Postal address.
  • Telephone number.
  • Email address.
  • Emergency contact details.
  • Details of a parent, guardian, nominee, carer or authorised representative.

3.2 Disability and Support Information

To provide appropriate and personalised support, we may need to collect information about:

  • Your support needs.
  • Your goals.
  • Your preferences.
  • Your accessibility requirements.
  • Your communication requirements.
  • Your support arrangements.
  • Your individual circumstances.
  • Information relevant to delivering safe and appropriate support.

Some of this information may constitute sensitive information or health information under Australian privacy law.

We will only collect sensitive information where permitted or required by law and where reasonably necessary for the purpose for which it is collected.

3.3 NDIS Information

Where applicable, we may collect information relating to:

  • NDIS participant details.
  • NDIS plan information.
  • Support arrangements.
  • Service agreements.
  • Support coordinators.
  • Plan managers.
  • Nominees or authorised representatives.
  • Funding arrangements.
  • Service bookings.
  • Invoices and payment information.
  • Information required to administer or claim for services.

3.4 Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Website usage information.
  • Date and time of access.
  • Cookies and similar technologies.

This information may be used to operate, secure, maintain and improve our website.

4. How We Collect Personal Information

We generally collect personal information directly from you.

For example, information may be collected when you:

  • Contact us through our website.
  • Complete an enquiry form.
  • Contact us by telephone.
  • Contact us by email.
  • Request information about our services.
  • Request disability support.
  • Enter into a Service Agreement.
  • Receive services from ANDS.
  • Provide feedback.
  • Make a complaint.
  • Communicate with our team.

Where appropriate and permitted by law, we may also collect information from:

  • Your parent or guardian.
  • Your nominee.
  • Your carer.
  • Your support coordinator.
  • Your plan manager.
  • Another authorised representative.
  • Another service provider.
  • A professional involved in coordinating your supports.

We will take reasonable steps to ensure that information collected from third parties is obtained appropriately and used for legitimate purposes.

5. Why We Collect Personal Information

ANDS may collect, hold and use personal information for purposes including:

  • Responding to enquiries
  • Assessing service enquiries
  • Determining whether our services may be suitable for you
  • Arranging disability support services
  • Delivering personalised support
  • Understanding your goals and preferences
  • Communicating with you
  • Communicating with authorised representatives
  • Managing Service Agreements
  • Coordinating supports
  • Managing appointments and schedules
  • Processing invoices and payments
  • Administering NDIS-related services where applicable
  • Maintaining accurate service records
  • Managing incidents
  • Managing complaints and feedback
  • Maintaining service quality and safety
  • Meeting legal and regulatory obligations
  • Protecting participants, workers and other people
  • Preventing fraud, misuse or unlawful activity
  • Improving our services and website
  • Establishing, exercising or defending legal rights where necessary

We will not use your personal information for unrelated purposes unless permitted or required by law or otherwise authorised.

6. Sensitive Information

Disability support may require ANDS to handle sensitive or health-related information.

We understand that this information is particularly private and may be important to your dignity, safety and wellbeing.

We will take reasonable steps to:

  • Collect only information that is reasonably necessary.
  • Restrict access to authorised people.
  • Protect sensitive information from unauthorised access.
  • Use information only for legitimate purposes.
  • Disclose information only where permitted or required.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, information may be disclosed to:

  • ANDS employees.
  • Support workers.
  • Authorised representatives.
  • Guardians.
  • Nominees.
  • Carers.
  • Support coordinators.
  • Plan managers.
  • Relevant service providers.
  • Professional advisers.
  • Information technology providers.
  • Software and cloud service providers.
  • Accounting or payment providers.
  • Government agencies.
  • Relevant NDIS bodies, where applicable.
  • Emergency services or healthcare professionals where necessary.
  • Regulators or law enforcement agencies where legally required.

We do not sell personal information to third parties.

8. Overseas Disclosure

Some technology, software, cloud storage, communication or other service providers used by ANDS may store or process information outside Australia.

Where applicable, ANDS will take reasonable steps to comply with Australian privacy requirements relating to overseas disclosure of personal information.

9. How We Protect Personal Information

ANDS takes reasonable steps to protect personal information from:

  • Misuse.
  • Loss.
  • Unauthorised access.
  • Unauthorised disclosure.
  • Unauthorised modification.
  • Interference.

Security measures may include:

  • Access controls.
  • Password protection.
  • Restricted access.
  • Secure systems.
  • Staff procedures.
  • Appropriate data-management practices.

No online system can be guaranteed to be completely secure.

Where a data breach occurs that is subject to Australia’s Notifiable Data Breaches scheme, ANDS will respond in accordance with applicable legal requirements.

10. Access to Your Information

You may request access to personal information ANDS holds about you, subject to applicable legal exceptions.

You may contact us using the contact details provided at the end of this Privacy Policy.

We may need to verify your identity before providing access to personal information.

11. Correcting Your Information

ANDS aims to keep personal information accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may ask us to correct it.

We will consider your request in accordance with applicable privacy laws.

12. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Operate essential website functions.
  • Remember preferences.
  • Improve website performance.
  • Understand website usage.
  • Support website security.

You can manage or disable cookies through your browser settings.

Disabling cookies may affect certain website functionality.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

ANDS is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

14. Direct Marketing

Where permitted by law, ANDS may use contact information to provide information about our services, updates or relevant communications.

You may request not to receive direct marketing communications from us.

We will comply with applicable unsubscribe and opt-out requirements.

15. Children and Young People

Where ANDS provides services to children or young people, we will take appropriate care when handling their personal information.

Depending on the circumstances, we may communicate with a parent, guardian, nominee or other authorised representative.

Information will be handled in accordance with applicable privacy laws and the circumstances of the individual.

16. Privacy and NDIS Participants

Where ANDS provides NDIS-related supports, we recognise the importance of respecting the privacy, dignity, autonomy and rights of people with disability.

We aim to handle participant information consistently with applicable NDIS requirements and our obligations as a disability support provider.

17. Privacy Complaints

If you believe ANDS has mishandled your personal information or has not complied with applicable privacy requirements, please contact us first so that we can investigate your concern.

We will treat privacy complaints seriously and aim to resolve them fairly and promptly.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

ANDS may update this Privacy Policy from time to time.

Updates may be made to reflect:

  • Changes to our services.
  • Changes to technology.
  • Changes to privacy practices.
  • Changes to legislation.
  • Changes to NDIS requirements.

The current version will be published on our website together with the applicable “Last Updated” date.

19. Contact ANDS

For privacy enquiries, access requests, correction requests or privacy complaints, please contact:

ANDS – Canberra

Website: https://andscanberra.com/

Email: andscanberra@gmail.com

Phone:  (+61) 421 711 061

Service Area: Woden, Canberra (ACT), Australia

Privacy Policy Last Updated: 18 August 2026